Your telemetry shows what.
Your players explain
the why.
Levellr is the enterprise community intelligence platform trusted by Epic Games, Scopely, and Krafton — connecting what's happening in Discord to what's happening in your game, so every team can act before it's too late.
You have telemetry. You have dashboards. You still don't know why players are churning.
DAU dropped. ARPDAU shifted. Your internal tools tell you exactly what happened — and nothing about why. Your players are explaining the reason in Discord, in real time, in their own words. The problem is that most teams can't use that signal. They're scrolling manually, reacting to whatever's loudest, and building community reports that lack segmentation or any sense of whether a complaint represents 10 players or 10,000. By the time insight reaches leadership, the issue has spiralled, players have churned, and revenue has leaked.
Before Levellr, teams were manually scrolling platforms like Discord, often undervaluing community signals until a bug or issue had already escalated into user churn. Community reports often lacked sophistication — there was a real lack of clarity as to whether product teams should actually act on them.
Telemetry tells you what. Players tell you why.
Internal tools show you if retention dropped after a patch. Discord shows you which mechanic caused it, which player cohort was affected, and what they want changed — minutes after you deploy.
No way to distinguish signal from noise.
Without structured analysis, a vocal minority of 38 players looks identical to a genuine 10,000-player crisis. Levellr's preprocessing pipeline gives every signal a weight — so you only escalate what matters.
Insight that arrives too late to act on.
Manual community reports take days. By the time structured feedback reaches product, design, and LiveOps teams, the issue has already become a churn event. Levellr puts decision-grade insight in front of the right team the same hour.
Community siloed from the rest of the business.
Community signals live in a Discord tab. Product decisions live in a roadmap. LiveOps calendars live in a spreadsheet. Levellr brings them together — so Discord intelligence flows directly to the teams who need to act on it.
One platform. Every team that needs to understand players.
Levellr surfaces the right intelligence to the right team — automatically. Community managers use it daily. Product, LiveOps, Marketing and Game Design act on it.
Prioritise your roadmap around real player pain — not the loudest voices
Cited AI summaries of feature feedback, bug reports, and balance complaints. Understand which cohort is affected and how many players it truly represents before scheduling a response.
Spot retention threats hours before they hit your dashboards
Real-time keyword alerts on crash reports, balance complaints and negative narrative shifts. Know exactly when a patch event is generating the wrong kind of engagement — before it becomes churn.
Measure campaign impact where players actually talk
Track campaign keyword volume, sentiment around launches, and organic buzz signals in real time. Prove community ROI with hard data. Know which features to amplify and which to monitor.
Spend less time reporting and more time building community
Auto-generated daily summaries, scheduled content, member health signals and mod candidate identification — all automated. Give your community team the intelligence to run a tighter operation.
Ask anything about your players. Get cited answers, not hallucinations.
Levellr's AI analysts read and enrich every conversation before answering your questions — structuring, clustering and tagging data through a preprocessing pipeline before the AI touches it. The result is cited, repeatable insight that every team across your studio can trust and act on. Not a chatbot. Not raw data. Decision-grade intelligence.
- Ask complex questions in plain English: "What are high-spenders complaining about post-patch?" gets a structured answer in seconds
- Every insight links back to source conversations — one click to verify the raw messages behind any summary
- Preprocessing pipeline eliminates hallucinations: no unstructured LLM on raw chat data
- Consistent, repeatable results — the same question asked next week returns comparable, auditable output
- Designed for cross-team access: product, LiveOps, marketing and community all working from the same source of truth
Know about crashes, exploits and balance breaks before your telemetry does.
Players report bugs on Discord within minutes of experiencing them — often hours before the same issue shows up in your internal monitoring. Levellr's keyword tracking and real-time alerts give LiveOps teams a direct early-warning system built into the platform players already use, with instant notification of acceleration, volume thresholds and affected cohorts.
- Custom keyword trackers for crash terms, error codes, bug reports, and exploit mentions — alert the moment volume spikes
- Understand exactly which cohort is affected: platform, region, player tier — before scheduling a patch response
- Distinguish genuine technical crises from predictable community frustration — weighted by member count, not complaint volume
- Spot competitor migration signals: when players mention rival titles, Levellr tracks it and surfaces the trend
- Jump directly from alert to source conversations — no scrolling, no manual trawling
Stop treating all players the same. Understand the cohorts driving your revenue.
Not all player feedback is equal — and not all player churn signals the same risk. Levellr's Segmentation tool lets you filter your community by real behaviour: engagement tier, spend level, tenure, and activity pattern — then apply those segments to any insight query to understand exactly what each cohort thinks. The result is feedback you can actually weight and act on.
- Build precise cohorts: top spenders, high-tenure players, churn risk, new player onboarding segment
- Apply segments to social listening queries — understand what veterans think vs new players, separately
- Identify churn risk patterns before members go quiet: spot XP stalls, engagement drops, and sentiment shifts
- Prove Discord's impact on LTV — the average Discord member is 6× more valuable than a non-Discord player
- Find your most influential players — the ones who bring others in and whose feedback carries real weight
Built with the people who've built the world's biggest games.
Levellr's $2.5M seed round was led by Fuel Ventures and backed by founders and operators from the top of the games industry — investors who've lived the problem Levellr solves.
I've tracked Levellr's impressive growth and it's clear they're solving a critical industry gap. Levellr are shifting the way teams can bring intelligence from core platforms like Discord into the business with real-time sentiment and relationship analysis. They're essentially building the CDP layer — the customer data platform — that can amplify value and unlock more revenue for companies with Discord communities and beyond.
Levellr is tackling a problem we see time and again across games and consumer businesses — huge amounts of value locked up in community conversations, with no clear way to turn that insight into action. Tom and Ben have built a platform that brings clarity where there has been noise, helping teams make better decisions that directly impact retention and growth.
Studios using Levellr to build better games.
How game studios have used community intelligence to inform product decisions, accelerate LiveOps, and retain the players who matter most.
How Scopely uses Levellr to manage the Monopoly Go! community
How the team behind the fastest mobile game in history to reach $1B in revenue uses Levellr to manage a 1M+ member Discord with real-time analytics, automated workflows, and intelligence tools that transform what a single community manager can do.
Read case study → Indie Studio · Look North WorldHow Look North World uses Levellr to revolutionise game development
An innovative studio that replaced guesswork with weekly live playtesting sessions powered by Levellr — using Discord as a direct line to players to gather, structure and act on feedback faster than any traditional development process allows.
Read case study → All gaming case studiesEpic Games, Krafton, Scopely, Google and 50+ more
Levellr works with studios across mobile, PC and live-service gaming — from indie developers running fast-feedback development cycles to enterprise publishers managing communities of millions. See the full case study library.
See all case studies →Every Levellr feature — built for game studios.
From AI-powered player intelligence that informs product decisions, to community tools that keep your most valuable players engaged and on the server.
Levellr AI
Ask any question about your player base and get cited, verifiable answers drawn from actual player conversations — not raw data, not hallucination. Designed for product, LiveOps and marketing teams.
Learn more →Social Listening
AI analysts that read and enrich every conversation before summarising — so sentiment trends, feature feedback, and player pain points surface automatically, cited and ready to act on.
Learn more →Keyword Tracking
Real-time monitoring for crash terms, bug reports, exploit mentions and competitor signals — with volume thresholds, acceleration alerts, and direct access to the conversations behind each spike.
Learn more →Segmentation
Build precise player cohorts by engagement, tenure and spend. Apply them to any intelligence query to understand what high-value players think — separately from the casual or churning population.
Learn more →Levelling
Customisable XP and progression system that rewards in-community engagement — linked to in-game events, content drops, and milestones to drive retention and community investment simultaneously.
Learn more →Engagement Dashboard
Community health, member trends, rising star identification, churn signals, and content performance — all in one view. The stakeholder report that writes itself, updated automatically.
Learn more →Trusted by the studios building on Discord.
Your players are explaining
the why. Start listening.
See how leading game studios use Levellr to turn Discord into decision-grade player intelligence — closing the gap between what telemetry shows and what players are actually saying.
